These drafts reflect South African legal requirements under the Electronic Communications and Transactions Act (ECTA), Consumer Protection Act (CPA), and Protection of Personal Information Act (POPIA).

Privacy Policy

Effective Date: 17 April 2026

1. Introduction

This Privacy Policy explains how Community with a Conscience / Conscience Shop (“we”, “us”, “our”) collects, uses, stores, and protects personal information obtained through your use of our Site and services. We are committed to compliance with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. What Information We Collect

We collect personal information that you voluntarily provide when:

  • Creating an account;
  • Placing an Order;
  • Signing up for newsletters or updates;
  • Contacting customer service.

Examples include your name, contact details, payment details, delivery address, and order history.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil orders;
  • Communicate order status and customer service;
  • Improve our products and services;
  • Comply with legal obligations.

4. Legal Basis for Processing

We process your personal information:

  • Where necessary to fulfil a contract with you;
  • To comply with legal obligations under South African law;
  • With your consent where required.

5. Data Sharing and Third Parties

We may share your information with:

  • Service providers (e.g., payment processors, delivery partners) for fulfilment;
  • Legal or regulatory authorities, if required by law.

We do not sell personal data to third parties.

6. Cookies and Tracking

We use cookies to enhance Site functionality and analyse usage. You may manage cookie preferences through your browser settings.

7. Data Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access and loss.

8. Your Rights

You may request access, correction, or deletion of your personal information. Contact us at info@conscience.co.za.

9. Retention

We retain personal data only as long as necessary for the purposes outlined or as required by law.

10. Policy Changes

We may update this Policy. The updated version will be posted on the Site.